Set a payment text template

Define what appears in the payment message field when Nordflow sends a bank transfer — so every payment carries consistent information without manual typing.

What does the payment text template do?

When Nordflow sends a regular bank transfer (not a structured-reference payment like FIK or KID), it includes a free-text message field — the same field you would fill in when paying from your online banking. This template populates that field automatically using tokens that are replaced with real invoice values at payment time.

Where: Customer profile → Accounting, scroll to the Payment text template field.

1. Click the Payment text template field.

2. Type any combination of plain text and %-tokens. Use the dropdown next to the field to browse and insert available tokens:

   Token	Replaced with
   %invoice_number	The invoice number captured from the document
   %supplier_name	The supplier’s name
   %client_name	The customer’s company name
   %document_date	The document date

3. Place the most important token first. Put %invoice_number before %supplier_name — if the bank truncates the message, the invoice number survives intact and the supplier name is cut instead.

Example

%invoice_number %supplier_name produces a message like INV-4821 Office Supplies Co. Short, prioritises what the supplier needs for reconciliation, and keeps the supplier name as readable context.

Caution

Banks impose different character limits on payment messages — some allow 35 characters, others more, a few fewer. If your template produces a longer string than the bank allows, it is cut from the end. Keep the most important token first so it survives truncation. If you are unsure of the limit, check with the customer which bank they use.

When the template does not apply

For FIK and KID payments, the structured reference replaces the free-text message entirely. The bank uses the reference for reconciliation directly, and the template has no effect. The template only applies to regular bank transfers and international payments.

Related: Set payment method priority for a customer · Set the payment info source for a customer