Troubleshoot missing suppliers or accounts

Where: Integration → Vendor or Integration → Chart of accounts

1. Click Import ERP data in the top toolbar and wait for the pull to finish.
2. Check whether the supplier or account now appears. If still missing, continue below.
3. Check the sync log if available — individual entities can fail due to data validation issues in BC.
4. In BC, verify that the entity does not have a Blocked flag. Blocked suppliers and accounts are excluded from the sync.
5. If the account or supplier is unblocked and the sync log shows no errors, contact your BC administrator to confirm the record is valid and publishable.

Caution

Accounts are read-only in Nordflow. If the account details need to change — name, VAT code, status — make the change in BC and then trigger a new sync.

Related: Trigger a manual ERP data sync