Pause a document as an admin

Pausing removes a document from the active Approval overview until an external issue — for example a missing credit note — is resolved. The document keeps its position in the approval flow; it is simply hidden while parked. Admins, bookkeepers, and consultants can pause documents on behalf of users.

Where: Approval overview

1. Tick the checkbox of the document to pause (you can select several at once).
2. Click Pause in the action toolbar.
3. In the Set document on pause dialog, type a reason in the note field — for example Waiting for credit note from supplier or Awaiting clarification.
4. Confirm.

Note

The document disappears from the active list. A Paused counter appears in the Approval toolbar showing how many documents are currently paused. Both the bookkeeper team and the user(s) responsible for the document can see the paused list and the reason note.

Caution

Pausing does not cancel the document, skip the approval flow, or notify anyone outside Nordflow. It is a “park this for now” action only. If you need to change fields on the document, edit it directly. If you need to remove it from the flow, reject it.

Related: Resume a paused document · Send an approval reminder