Set the invoice email for a client

The invoice email is the address suppliers send their PDF invoices to. If you leave it blank, Nordflow uses the system-generated scanning address. If you enter a custom address, that address is used in supplier communications instead of the generated one.

Custom vs. generated address

A custom invoice email is typically an address you have set up at the client’s domain (for example invoices@clientname.com) that forwards incoming mail to Nordflow. Leaving the field empty means suppliers will see Nordflow’s own scanning address directly.

Where: Open the client, then in the left sidebar expand Customer profile and click Customer profile.

1. Locate the Invoice email field.
2. Enter the custom forwarding address, or leave the field blank to use the generated scanning email.
3. Click Save.

Example

If your client wants suppliers to address invoices to faktura@example-client.com, enter that address here and make sure it is configured to forward to Nordflow’s scanning address.

Note

Suppliers do not need to know Nordflow is involved — from their side they are sending to a normal invoicing email address. Only PDF attachments are processed; other file formats (Excel, Word) are discarded.

Related: Fill in a customer profile · Enable e-invoices and submission email