Quarantine tab overview

The Quarantine tab is where Nordflow holds documents it cannot or should not send into the approval flow automatically. Only admins, consultants, and bookkeepers can see this tab — regular approvers do not.

What lands in Quarantine

Duplicates — When an incoming document looks identical or near-identical to one already in the system, Nordflow routes the new copy to Quarantine to prevent double-processing.
Non-invoice document types — Account statements, payment reminders, sales terms, and other correspondence that is not an invoice, credit note, or receipt are routed to Quarantine by default. This behaviour is configurable per client.
Ambiguous documents — If the system cannot determine what type of document something is, or if a custom rule flagged it for manual review, it lands here.

Who can act on Quarantine

Role	Can see Quarantine
System administrator	Yes
Consultant	Yes
Bookkeeper	Yes
Regular approver	No

From a regular approver’s perspective, documents either appear in Approval (ready to act on) or never appear at all — they have no visibility into why a document was held.