Triage the Nordpay payment queue

Where: Nordpay → payment overview

The overview shows the count and total amount for each status at the top of the page. Use the pattern below to identify what needs action.

Status count	What it signals	Action
Awaiting approval is high	Payment backlog building up	Schedule a payment session
Awaiting second approval > 0	Waiting on a second authoriser	Contact the second approver and have them sign
Payment failed > 0	One or more payments could not execute	Investigate each failure (common cause: insufficient funds), resolve, re-approve
Scheduled > 0	Payments queued for future dates	No action needed; they will execute automatically

Payments in Paid, Rejected, and Paid manually are terminal and need no further attention.

Related: Nordpay payment statuses · Mark a payment as manually paid