Onboard a client to Nordpay

Each client must complete a KYC (Know Your Customer) process before Nordpay is activated. The form can be prepared by a consultant or accountant on the client’s behalf, but the contract must be signed by someone with legal signing authority at the client company.

Where: Nordpay → Settings in the left sidebar (only visible if Nordpay is not yet activated for this client).

Select the client’s bank from the dropdown.
The VAT number is filled in automatically from the customer profile — check that it is correct.
Click Start onboarding.

Complete the KYC form. You will be asked:

Question	What to enter
Source of funds	Where the money being paid comes from (e.g. operating revenue)
Payment destinations	Who the client typically pays (domestic suppliers, international vendors, etc.)
EU/cross-border payments	Whether the client makes payments outside their home country
Typical payment size	The usual range of individual transactions

Submit the form.

After submission, a contract is generated for the client’s signatory to sign electronically. See Complete the Nordpay contract signing.